Frequently Asked Questions
What are all the benefits included with my subscription?
Your Gold Recharge Subscription include the following monthly benefits:
- Nutaku Gold: immediately after subscribing and once per month, receive Nutaku Gold and bonus Free Gold. Gold amounts and Free Gold depend on the plan you are subscribed to.
- Subscriber Badge: get access to your own subscriber badge, based on the plan you have subscribed to. You can showcase your badge on your profile pages.
- Free Gold Codes: these gold codes allow you to purchase Gold Packages at a discounted price or to receive bonus gold on your purchases of Gold Packages.
- Exclusive Contests: these are additional competitions and draws organized by Nutaku exclusive to subscribed members, greatly increasing your chances of winning. You have the chance to compete with other subscribers, showcasing your luck and/or skill, and get prizes such as games or packs full of Nutaku Gold.
- Digital Goodies: every month receive exclusive digital gifts available only to subscribers, such as pc/mobile wallpapers, exclusive arts, short animations, among others. Gifts are decided on a month-by-month basis.
Nutaku Gold and badges are awarded immediately upon being billed. Other benefits are ongoing, being delivered throughout the month to your connected email account. We strongly recommend that you verify your email account to guarantee receiving your email rewards. You can also subscribe to our Push Notifications if you want to be notified whenever rewards are sent.
All subscription plans provide the same ongoing benefits.
- Gold Recharge SubscriptionWhat is the Gold Recharge Subscription program? What does “Beta” mean? What are the differences between the subscription plans? How can I pay for my subscription? When do I receive my monthly subscription Gold? When do I get billed for my subscription? What are all the benefits included with my subscription? Where can I see information about my subscription? Can I change my subscription plan? If I change subscriptions, when will I start receiving the benefits of my new one? Can I subscribe for more than a single plan? Do I need to stay subscribed for an amount of time? How do I cancel my subscription plan? How do I change my payment method? My subscription didn’t renew automatically! What should I do? What should I do if I have a technical problem with my subscription plan? I have been banned/suspended. What will happen to my subscription? Can I transfer my subscription gold or plan to another account?
- Online GamesCan I play against other people? What can I do about not receiving an in game item that I have purchased with Nutaku Gold? How do I contact a game developer? How do I check a reply from a game developer? How do I save my game data? How do I delete my game data? What if I find improper content? My game data is gone after I haven't logged in for a while. Why does my screen sometimes go black during in game cutscenes?
- Downloadable GamesHow do I buy a game on your site? How do I download a game that I’ve purchased? What operating system (e.g. Windows, Mac, Linux) is required to run my game? I noticed a bug or error in the game. Who should I report this to? Are the games I've purchased linked to my Nutaku account? What happens if I lose access to my Nutaku account? Do the games in Nutaku’s store feature Digital Rights Management (DRM)? Do I need to be logged into my Nutaku account to play one of my downloaded games? Can I download my games onto multiple devices/computers? Do I have to buy games with Nutaku Gold? How do I install a game I’ve downloaded from the store?
- Unity Web Player
- MiscellaneousHow do I contact Nutaku regarding problems with the site? Why did I get a warning email? What actions should I take if there is a conflict between users? Can I refund my in-game purchases of items or currency? Why can't I register a profile if I'm under 18? The website says my browser isn't supported. What browser should I use? How do I unsubscribe to the newsletter?
- Membership Registration and Payment Method