Frequently Asked Questions

Service

• What is Nutaku?Nutaku is an online community offering a great selection of free-to-play games. We allow you to come together with other gaming enthusiasts to share, collaborate, and compete against each other in a friendly environment.
• Is Nutaku a game developer?No. Nutaku partners with game developers around the world to bring their online games to English-speaking audiences.
• Do I have to pay to access games on Nutaku?You can play all Nutaku Online Games free of charge. You may also enhance your gaming experience by purchasing gold and spending it on in-game items. For more on gold purchasing, see this.

Online Games

• Can I play against other people?Yes. Some Nutaku games have a multiplayer element, pitting you against other live players from around the world.
• My gold was spent but I can't see the items.Contact the developer through the Gameplay Support form.
• How do I contact a game developer?Inquiries about game content or purchased items can be sent through the Gameplay Support form.
• How do I check a reply from a game developer?Replies will be sent to you as a message. To check your messages, visit here.
• How do I save my game data?Your game state is linked to your account - you can quit at any time and your progress will be saved automatically.
• How do I delete my game data?In general, game data cannot be deleted. Some games may delete your game data when you stop using them.
• What if I find improper content?If you find improper content, contact the developer through the Gameplay Support form.
• My game data is gone after I haven't logged in for a while.Some games may deactivate your account or delete your player data without notice if they judge you haven't played for a certain time.
• Why does my screen sometimes go black during in game cutscenes?Players who use browser extensions such as AdBlock or AdBlock Plus may experience cutscene issues when these services misidentify in-game content as ads. Since Nutaku contains no advertising, we recommend adding our domain to your white-list or disabling ad blockers while using the site.

Downloadable Games

• How do I buy a game on your site?While logged into your Nutaku account, access our downloadable games tab from the games page. There, you’ll see a selection of titles available for direct download on your PC. Click on the game you’d like to play, then select ‘Purchase Game’. If you have the required Nutaku gold on your account, the purchase will be completed. If you don't have the required Nutaku gold, you'll be brought directly to our 'buy gold' page.
• How do I download a game that I’ve purchased?When a purchase has been successfully completed, a “Download Game” button will appear on the games’ page. Selecting this option will begin the download. You can view all the games you have purchased on your profile page.
• What operating system (e.g. Windows, Mac, Linux) is required to run my game?Check the individual game's page to discover which operating systems are supported.
• I noticed a bug or error in the game. Who should I report this to?You can report an error in the game directly to the developers. You’ll find the relevant contact information on each games’ page.
• Are the games I've purchased linked to my Nutaku account?Yes. Your account is your key to accessing the games you’ve purchased. Login to view the titles you’ve purchased and re-download them if necessary.
• What happens if I lose access to my Nutaku account?If you’ve lost your account password, you can reset it by visiting the password reset page and requesting that a replacement be sent to the email associated with your account. If you’ve lost both your password and the email, you will be unable to regain access to your account.
• Do the games in Nutaku’s store feature Digital Rights Management (DRM)?Some titles contain DRM options chosen by the game’s developer. Check individual game pages for further information.
• Do I need to be logged into my Nutaku account to play one of my downloaded games?Some games will require you to verify your account before installation. After this verification, you will be able to play your purchased games offline.
• Can I download my games onto multiple devices/computers?Games without DRM can be downloaded on as many devices as desired. Games with DRM may be installed on up to five devices, with unlimited downloads.
• Why do I have to buy the games with Nutaku gold?Selling games with Nutaku gold allows us to accept a broader range of payment options.
• How do I install a game I’ve downloaded from the store?For Windows: Once you’ve downloaded an item from the Nutaku store, you’ll find the game file in your downloads folder. It contains everything you need to play - but first, you’ll need to ‘unzip’ the file. If you don’t have an unzip program already installed on your computer, we recommend the free, open-source program 7-Zip. Once you’ve installed 7-Zip or an equivalent file archiving program, return to the game file in your downloads folder and double-click it. Then, select “Extract”. You’ll be asked to select the destination you’d like your game files to be extracted to. After the files have been extracted, you’ll see the game folder in the destination you chose. Double click this folder, then look for “GameName.exe”, where GameName is the name of the game your purchased. Double click to launch the title! For Mac: Once you’ve downloaded an item from the Nutaku store, you’ll find the game file in your downloads folder. It contains everything you need to play - but first, you’ll need to ‘unzip’ the file. If you don’t have an unzip program already installed on your computer, we recommend the free, program RAR Extractor Free. Once you’ve installed RAR Extractor Free or an equivalent file archiving program, return to the game file in your downloads folder and double-click it. Then, select “Extract”. You’ll be asked to select the destination you’d like your game files to be extracted to. After the files have been extracted, you’ll see the game folder in the destination you chose. Double click this folder, then look for “GameName.py”, where GameName is the name of the game your purchased. Double click to launch the title!

Profile

• I can't log into a game I am registered to.If you are violating the terms of service, your access to Nutaku may be restricted without notice. Note that use of unauthorized third-party programs will restrict your access whether their use is deliberate or not.
• How do I find my User page?Your user page can be found by selecting your avatar after you've logged in.
• I`ve lost my password, what can I do?Please visit our password reset page and follow the instructions. Your new password will be mailed to the email address associated with your account.
• Can I edit my registered profile?You can change your nickname on the Edit Profile screen. You may not change your birthday or age, but this information is not shared on the site.
• How do I buy gold for my profile?You can access the Buy Gold page here. Once you've entered your payent information, follow the instructions and gold will be credited to your account.
• Any tips for when I'm registering a profile?Nutaku prohibits posting images and expressions that infringe copyright, or that other users may find offensive. For more details, see the "User Conduct" in the Terms of Use.
• How do I close my account?Follow this link to the account closing page. Then, select the "Close my account" button at the bottom of the page.
• Can I reopen my account at a later date?No. Once your account has been closed, you will need to open a new account to play on Nutaku.

Puzzle Mission

• What can you do with Puzzle Mission?The Puzzle Mission is a way for players to unlock free gold and an artwork. Players are given a set of missions to complete, every mission completed unlocks some free Nutaku gold and a puzzle peice. Clear all the missions to finish the puzzle and recieve all the gold rewards!
• Where can I find Puzzle Mission page?You access the page from the puzzle icon in header or from your profile page.
• Where can I receive the gold which was given when clearing missions?The gold is given when you access Puzzle Mission page.
• What will happen if I already met mission requirements before I start Puzzle Mission?It is considered as cleared if you met requiements in the past (excluding for certain missions).

Functions

• What is a message?You will receive a message when someone replys to your support request
• How long are messages stored?Messages are not removed from the inbox unless they are deleted by the User.
• How do I unsubscribe or change settings of notification emails?You can change your settings for notification emails from "Notification Email Setup" in the User Settings.
• How do I search for a user?In the community tab, enter a user`s name in the search box. A list of users with matching names will appear in the field below. Select one to view their profile.
• How do I follow another user?In the community section, search for a user`s name to find their profile page. Then, select the "follow" button beneath their avatar.
• How do I change my avatar?On your user profile, select the "Edit Profile" button beneath your avatar. Then, select the "Change avatar" option on the right.
• How do I hide my profile information?To prevent other users from seeing your gender or birthday, select the edit profile button on your profile page, then check the "Do not display on profile" box beneath either section.
• How do I block other users from following me?To prevent another user from seeing your updates, visit their profile and select the "Block" option beneath their avatar. Users will still be able to view your profile, but they will no longer receive your updates.
• How do I report a user for abusive or harassing behavior?On the offending user`s profile, select the "report" button beneath the user`s avatar.

Unity Web Player

• What is Unity Web Player?It is a browser plug-in which allows you to play 3D games on a Web browser.
• How do I install Unity Web Player?Using the pages below to download Unity Web Player or check your version. [To download Unity Web Player, click here] *Both Windows and MacOS versions are available The installation begins as soon as you click on the Download button. Once the installation is done, you can run the game.
• I have a problem while installing Unity Web Player.The following suggestions that may help solve your problem: - I see a security warning. A warning does not affect your computer, so proceed to install by clicking the Download button. - I was asked to re-install. You'll get an error if you continue the installation. Close the browser window and try again. If you keep getting asked to re-install, uninstall once and retry. - I want to uninstall it. Select "Uninstall / Change a Program" from Control Panel to uninstall Unity Web Player. - It crashes on my Mac. Make sure you have installed the latest version of Unity Web Player.

Miscellaneous

• How do I contact Nutaku regarding problems with the site?Our general inquiries page is set up with 24 hour telephone and live chat customer support to help any users experiencing problems with credit card registration or purchases. There is also a "message us" section for submitting bugs, complaints, feedback, or any other issues the Nutaku community would like to bring to our attention.
• Why did I get a warning email?A warning email may be sent regarding behavior found to be violating the terms of service. Repeated warnings may result in a site-wide ban. For the Terms of Use, click here.
• What actions should I take if there is a conflict between users?Except in cases where there is a breach in the terms of service, Nutaku will take no role in resolving disputes between users.
• Can I refund my in-game purchases of items or currency?In-game purchases are non-refundable.
• Why can't I register a profile if I'm under 18?The content in our games prevents us from permitting persons under the age of 18 from registering a profile. Come back after your 18th birthday!
• The website says my browser isnt supported. What browser should I use?Nutaku games run best on the latest versions of Chrome, Firefox, or Internet Explorer. You can update your browser by selecting the appropriate link from the choices above.
• How do I unsubscribe to the newsletter?If youre no longer interested in receiving updates on Nutaku games, follow the link at the bottom of the update and select unsubscribe from this newsletter.
• How can I refer a friend for bonus gold?Follow this link to your profile page. Copy the address beneath “Your Referral Link Is:” and send it to your friend. When they sign up using the referral link you provided, your account will automatically be credited with bonus gold.
• Is there a limit to how many friends I can sign up?You are limited to five referral bonuses per account. Further signups from your referral link will not provide bonus gold.

Membership Registration and Payment Method

• Do I get charged when I register for membership?No. Registering for Nutaku is completely free!
• Why do I not get emails from Nutaku?Please confirm that the email address listed in your profile is correct.
• Why is there a payment surcharge added to my transaction?Nutaku's secondary payment processors, including Paypal, add an additional fee to all user purchases made using their service. We recommend using the default primary payment service to avoid these fees.

Login

• I forgot my password.You may visit this page to have your password emailed to the mail address associated with your account.
• I forgot both my Email and password.You will need to create a new account.
• I lost/had stolen my device where I turned on auto-login.Visit your user page to immediately change your password.

Gold

• What is gold?Gold is a currency that can be used across all Nutaku games to purchase items, upgrades, and more.
• Where can I purchase gold?Select the "buy gold" option on the right side of the header.
• What payment methods are available to purchase gold?Nutaku accepts all major credit cards and Paypal.
• How can I check my gold balance?The amount of gold credited to your account is visible next to the gold icon on the header and footer of any page while signed in.
• Does purchased gold have an expiration date?Unspent gold will expire after 365 days.
• Can I return/get refunded for gold?No. Gold purchases are non-refundable.