Frequently Asked Questions

What is the Gold Recharge Subscription program? What does “Beta” mean? What are the differences between the subscription plans? How can I pay for my subscription? When do I receive my monthly subscription Gold? When do I get billed for my subscription? What are all the benefits included with my subscription? Where can I see information about my subscription? Can I change my subscription plan? If I change subscriptions, when will I start receiving the benefits of my new one? Can I subscribe for more than a single plan? Do I need to stay subscribed for an amount of time? How do I cancel my subscription plan? How do I change my payment method? My subscription didn’t renew automatically! What should I do? What should I do if I have a technical problem with my subscription plan? I have been banned/suspended. What will happen to my subscription? Can I transfer my subscription gold or plan to another account?

Can I play against other people? What can I do about not receiving an in game item that I have purchased with Nutaku Gold? How do I contact a game developer? How do I check a reply from a game developer? How do I save my game data? How do I delete my game data? What if I find improper content? My game data is gone after I haven't logged in for a while. Why does my screen sometimes go black during in game cutscenes?

How do I buy a game on your site? How do I download a game that I’ve purchased? What operating system (e.g. Windows, Mac, Linux) is required to run my game? I noticed a bug or error in the game. Who should I report this to? Are the games I've purchased linked to my Nutaku account? What happens if I lose access to my Nutaku account? Do the games in Nutaku’s store feature Digital Rights Management (DRM)? Do I need to be logged into my Nutaku account to play one of my downloaded games? Can I download my games onto multiple devices/computers? Do I have to buy games with Nutaku Gold? How do I install a game I’ve downloaded from the store?

Why can’t I log in to my Nutaku account? How do I find my Profile page? I`ve lost my password, what can I do? Can I edit my registered profile? How Do I Buy Gold? Any tips for when I'm registering a profile? How do I close my account? Does Nutaku have any rules or regulations that I have to follow?

What is the “Message” icon on my profile tab for? How long are messages stored? How do I unsubscribe or change settings of notification emails? How do I search for a user? How do I follow another user? How do I change my avatar? How do I hide my profile information? How do I block other users from following me? How do I report a user for abusive or harassing behavior?

What is Unity Web Player? How do I install Unity Web Player? I have a problem while installing Unity Web Player.

How do I contact Nutaku regarding problems with the site? Why did I get a warning email? What actions should I take if there is a conflict between users? Can I refund my in-game purchases of items or currency? Why can't I register a profile if I'm under 18? The website says my browser isn't supported. What browser should I use? How do I unsubscribe to the newsletter? How can I refer a friend for bonus gold? Is there a limit to how many friends I can sign up?

Do I get charged when I register for membership? Why do I not get emails from Nutaku? Why is there a payment surcharge added to my transaction? Why is my purchase pending?

I forgot my password. What if I forget both the email address and password linked to my Nutaku account? I lost/had stolen my device where I turned on auto-login.

What is gold? Where can I purchase gold? What payment methods are available to purchase gold? How can I check my gold balance? Does purchased gold have an expiration date? Can I return/get refunded for gold?