I noticed a bug or error in the game. Who should I report this to?

Any in game errors can be reported to the games developers on our Game Support page. Please be sure to select the correct game from the menu. Be as detailed as possible in describing the issue. This will help the developers to fix the issue.

Service

What is Nutaku? Is Nutaku a game developer? Do I have to pay to access games on Nutaku?
Online Games

Can I play against other people? What can I do about not receiving an in game item that I have purchased with Nutaku Gold? How do I contact a game developer? How do I check a reply from a game developer? How do I save my game data? How do I delete my game data? What if I find improper content? My game data is gone after I haven't logged in for a while. Why does my screen sometimes go black during in game cutscenes?
Downloadable Games

How do I buy a game on your site? How do I download a game that I’ve purchased? What operating system (e.g. Windows, Mac, Linux) is required to run my game? I noticed a bug or error in the game. Who should I report this to? Are the games I've purchased linked to my Nutaku account? What happens if I lose access to my Nutaku account? Do the games in Nutaku’s store feature Digital Rights Management (DRM)? Do I need to be logged into my Nutaku account to play one of my downloaded games? Can I download my games onto multiple devices/computers? Do I have to buy games with Nutaku Gold? How do I install a game I’ve downloaded from the store?
Profile

Why can’t I log in to my Nutaku account? How do I find my Profile page? I`ve lost my password, what can I do? Can I edit my registered profile? How Do I Buy Gold? Any tips for when I'm registering a profile? How do I close my account? Does Nutaku have any rules or regulations that I have to follow?
Functions

What is the “Message” icon on my profile tab for? How long are messages stored? How do I unsubscribe or change settings of notification emails? How do I change my avatar? How do I hide my profile information? How do I block other users from following me? How do I report a user for abusive or harassing behavior?
Unity Web Player

What is Unity Web Player? How do I install Unity Web Player? I have a problem while installing Unity Web Player.
Miscellaneous

How do I contact Nutaku regarding problems with the site? Why did I get a warning email? What actions should I take if there is a conflict between users? Can I refund my in-game purchases of items or currency? Why can't I register a profile if I'm under 18? The website says my browser isn't supported. What browser should I use? How do I unsubscribe to the newsletter? How can I refer a friend for bonus gold? Is there a limit to how many friends I can sign up?
Membership Registration and Payment Method

Do I get charged when I register for membership? Why do I not get emails from Nutaku? Why is there a payment surcharge added to my transaction? Why is my purchase pending?
Login

I forgot my password. What if I forget both the email address and password linked to my Nutaku account? I lost/had stolen my device where I turned on auto-login.
Gold

What is gold? Where can I purchase gold? What payment methods are available to purchase gold? How can I check my gold balance? Does purchased gold have an expiration date? Can I return/get refunded for gold?

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常見問答集

I noticed a bug or error in the game. Who should I report this to?